Frequently Asked Questions

1. 
   What is the necklace made of?
   
   Our Virgen de Guadalupe necklace is handcrafted with real 14k gold plating for a radiant, lasting shine.
   
2. 
   Is this necklace handmade?
   
   Yes! Each piece is carefully handmade with love and dedication by our family-owned business.
   
3. 
   How long does shipping take?
   
   Standard shipping takes 8–12 business days, depending on your location. You’ll receive tracking information as soon as your order ships.
   
4. 
   When will I receive tracking information?
   
   Tracking numbers are provided 1–3 business days after your order is placed.
   
5. 
   Do you accept returns or exchanges?
   
   Yes, we accept returns within 14 days of delivery as long as the item is unworn and in its original packaging.
   
6. 
   Is this a good gift option?
   
   Absolutely. The necklace makes a meaningful and spiritual gift for loved ones, perfect for birthdays, anniversaries, or religious celebrations.
   
7. 
   How should I care for my necklace?
   
   To maintain its shine, avoid exposure to harsh chemicals, perfumes, or water. Store it in a dry, safe place when not in use.
   
8. 
   Is this necklace suitable for everyday wear?
   
   Yes, it’s designed for daily wear, but we recommend gentle care to preserve its beauty for years to come.

We stand behind the quality of our Jewellery and want you to feel confident in your purchase.

If for any reason within the first 30 days your necklace is defective or broken, we will gladly offer a full refund—no questions asked—once the product is approved by us for return.

To start a return, simply contact our customer support with your order number and a brief description of the issue. Once your return is approved and the item is received, we’ll process your refund promptly.

Your satisfaction is our priority—thank you for trusting us!